Business Office Manager and Human Resources Specialist

Meadow Brook Rehab and Nursing offers a supportive, collaborative, people-centered workplace where your day-to-day work truly makes a difference. This full-time hybrid role blends business office and billing responsibilities with Human Resources operations, so you can support both patient accounts and team members in a single, impactful position.

About the Role

As the Business Office Manager and Human Resources Specialist, you will oversee private-pay and related billing/collections workflows while serving as a trusted HR resource for employees. You will work within facility systems to help ensure accurate insurance information, smooth new admissions, and organized onboarding and ongoing training for the team.

Responsibilities

• Manage private-pay, copayment, and share-of-cost collections
• Collect payments from residents or family members using cash or check
• Set up and manage payment plans when needed
• Ensure insurance information is accurate, current, and properly entered
• Assist with new admissions by verifying insurance and facility acceptance
• Communicate clearly with residents regarding copays and billing timelines
• Support accounts payable and accounts receivable processes
• Use PointClickCare and other facility systems to complete day-to-day work

• Welcome and onboard new hires, completing required documentation including DACS and E-Verify
• Ensure new employees attend orientation and complete required training
• Track ongoing annual and semiannual training requirements
• Serve as the primary HR contact for employees
• Maintain an accurate and up-to-date employee roster
• Assist with PTO requests, missed punches, and payroll approvals
• Support disciplinary processes and terminations with professionalism and compassion
• Assist employees with workplace injuries and workers' compensation processes
• Assist with benefits enrollment (medical, dental, vision, etc.), distribute benefits materials, and answer general questions
• Coordinate enrollments, deductions, and changes with corporate HR/payroll

Requirements

• High school diploma or equivalent
• 1+ year of business office, billing, collections, or HR-related experience (SNF experience strongly preferred)
• Strong knowledge of healthcare insurance, including Medicare, Medicaid, HMO, and Hospice
• PointClickCare experience highly preferred
• Strong communication, organization, and problem-solving skills
• Ability to read, speak, and understand English fluently
• Positive attitude, flexibility, and a desire to improve systems and support people

Technologies

• PointClickCare
• DACS
• E-Verify

Benefits

• Comprehensive medical, dental, and vision insurance
• Employer-matching 401(k) retirement plan
• Up to 16 days of paid time off annually
• Company-paid life insurance
• A supportive, collaborative, and people-centered workplace

Location: Salt Lake City, UT (hybrid)

Work type: Full-time