Human Resource Generalist

Administrative support role for The Elser Hotel & Residences' Executive Office and HR department in Miami, handling recruitment support, onboarding, benefits administration, employee relations, training, and HR communications with hotel departments and Highgate corporate offices.

Responsibilities

• Assist with the recruitment workflow, including applicant screening, eligibility checks, reference verification, and document accuracy.
• Route suitable candidates to department managers for interviews when appropriate.
• Help prepare and distribute department communications and memorandums as needed.
• Maintain daily logs for new hires, terminations, transfers, meetings, and turnover, and generate timely reports.
• Support benefits administration covering health insurance, vacation, sick leave, personal leave, leave of absence, jury pay, and retirement plans; ensure policy compliance and accurate submissions.
• Coordinate pre-employment steps for new hires, including drug testing and reference checks, ensuring policy compliance.
• Notify interviewed applicants by phone or letter within the required time frame.
• Process paperwork for new hires, terminations, payroll actions, and status changes daily and accurately.
• Assist with New Hire Orientation by delivering benefits overview, explaining plan elements, and aiding enrollment and claims processing.
• Provide a thorough overview of the Highgate Handbook with policy and procedure details.
• Inform managers of monthly reviews, prepare payroll action forms, and track completion for timeliness.
• Support HR in maintaining accurate employee records.
• Assist with OSHA, workers compensation, and unemployment claim responsibilities for the hotel.
• Support HR reception duties, greet associates, managers, and potential hires, and direct to appropriate managers.
• Aid in producing the Employee Newsletter.
• Maintain associate files and ensure weekly filing completion.
• Assist with Associate Employee Relations events.
• Ensure immigration compliance for all employees under the Immigration Reform and Control Act.
• Monitor office and benefits supply inventory and place replenishment orders as needed.
• Keep employee bulletin boards current with memos, event photos, and loss prevention materials.
• Distribute paychecks as needed and collect signed acknowledgement pages from departments.
• Assist with other special hotel projects as required.
• Provide the General Manager with administrative support, scheduling key appointments, coordinating in-house meetings and agendas, and assisting with associate events.
• Assist the GM and hotel with social media management across multiple platforms, including timely responses to online channels.
• Lead web presence management with Hyatt Brand Analytics and Micros Interactive, ensuring timely updates to site content, menus, promos, and events.
• Support daily Medalia tracking and report results, following up with department heads on guest issues.
• Assist in administering hotel programs such as MOD, Lobby Ambassador, and Zone management, ensuring timely follow-up and communication from scheduling to reporting.
• Facilitate upward communication to Highgate corporate offices and senior leadership, ensuring adherence to daily, weekly, and monthly deliverables.
• Coordinate weekly Gold Passport Reception and manage invitation printing for in-house VIPs.
• Monitor in-house guest communications and requests, providing timely follow-up and confirming receipt to guests.
• Respond promptly to guest correspondence via the hotel general mailbox and route to relevant departments as needed.
• In the GM’s absence, coordinate corporate office requests and assist finance with reporting deadlines as required.
• Provide cross-departmental support during peak guest periods as needed.

Requirements

• Associate or Bachelor’s degree in Human Resources or equivalent, with one to three years of related work experience.
• Minimum one year of hotel or HR related experience.
• Ability to work long hours when required.
• Light physical demands, with occasional lifting up to 20 pounds and frequent lifting up to 10 pounds.
• Consistently maintain a warm and friendly demeanor.
• Strong verbal and written communication with all levels of staff and guests in a courteous, service oriented manner.
• Effective listening skills to understand and clarify concerns from employees and guests.
• Ability to multitask and prioritize to meet deadlines.
• Service oriented approach in all interactions with guests and colleagues.
• Attend all required hotel meetings and trainings.
• Dependable attendance aligned with Highgate Hotel Standards, with scheduling varying by hotel needs.
• Professional appearance and grooming, including proper uniform and nametag.
• Comply with Highgate standards and safety regulations to support efficient operations.
• Proactive in identifying issues and contributing to productivity improvements.
• Strong problem solving with the ability to anticipate, prevent, and resolve issues as needed.
• Ability to interpret and apply complex information from multiple sources to meet objectives.
• Willingness to cross-train in other hotel areas.
• Maintain confidentiality of sensitive information.
• Demonstrate initiative by anticipating guest and operational needs.
• Perform other duties as assigned by management.
• Basic PC skills, minimum typing speed of 35 wpm, professional writing ability; bilingual skills are a plus.
• Hospitality oriented with the ability to perform under pressure.
• Effectively manage time constraints and deadlines.
• Leadership ability to motivate and develop staff toward goals.
• Strong prioritization, planning, organizing, and delegation skills.
• Able to handle multiple tasks concurrently.

Technologies

• Hyatt Brand Analytics
• Micros Interactive
• Medalia
• Twitter
• Facebook
• Flicker
• Yelp
• Google Plus

Benefits

• Group health insurance
• Vacation
• Sick leave
• Personal leave
• Leave of absence
• Jury duty pay
• Retirement plan