Human Resources Manager
Job Description
Join a stability-rich environment at Hightower Restoration, where integrity, collaboration, and a genuine care for people drive every decision. This onsite Human Resources Manager role in Norwalk, CT offers a competitive salary of 80,000 to 110,000 USD per year, a comprehensive benefits package, and a clear path for professional growth. With more than four decades leading the disaster restoration industry, the team values a culture that fosters engagement, development, and teamwork across field and office staff.
Location: On-site, Norwalk, CT
Schedule: Monday to Friday, full-time
Compensation: USD 80,000 – 110,000 per year
Benefits
- Competitive compensation — commensurate with experience
- Medical, dental, and vision insurance
- Generous paid time off
- Clear path for growth — we invest in our people
- Professional development support
- Team-first culture backed by 40+ years of industry experience
Who we are
Hightower Restoration has led the disaster restoration industry for more than 40 years, handling water, fire, smoke, and mold losses for residential and commercial properties. The organization emphasizes integrity, collaboration, and genuine care for its people. As the HR Manager, you will play a central role in shaping culture and driving the team that underpins everything the company does.
Responsibilities
- Oversee full recruitment lifecycle, including posting roles, interviewing, background checks, and onboarding
- Create and maintain job descriptions for all positions
- Lead new hire orientation and collect all required employment documents
- Maintain employee records, certifications, and compliance documentation including IICRC and OSHA requirements
- Administer benefits programs such as medical, dental, vision, PTO, and 401(k)
- Monitor time-off requests, attendance, and timekeeping systems
- Support payroll processing by validating time and compensation data
- Manage employee relations, resolve conflicts, and address disciplinary matters
- Ensure compliance with federal, state, and local labor laws and safety regulations
- Coordinate ongoing training, safety meetings, and continuing education for field and office staff
- Support performance reviews, goal setting, and employee development plans
- Develop and update HR policies, the employee handbook, and internal procedures
- Submit and track workers' compensation claims
- Collaborate with leadership to cultivate a positive culture and boost engagement
- Plan employee events, recognition programs, and team-building activities
- Stay current on HR best practices, employment law changes, and restoration industry requirements
Requirements
- Bachelor's degree in Human Resources, Business, or a related field preferred
- 3–5 years of progressive HR experience
- PHR or SPHR certification a plus
- Strong knowledge of federal, state, and local employment law
- Experience with OSHA compliance and safety program management
- Proficiency in Microsoft Office Suite and HRIS platforms
- Exceptional communication, organizational, and problem-solving skills
- High level of integrity and ability to handle sensitive information with discretion
- Experience in the restoration, construction, or trades industry a plus
- Self-motivated, accountable, and solutions-oriented
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