VP Human Resources Operations

Lead the Credit Union’s core HR operations by building fair, compliant, efficient, and employee-centered people infrastructure.

Responsibilities

• Run talent operations including talent acquisition operations, performance management administration, job architecture, and consistent employee experience from hiring through departure
• Provide accurate staffing, turnover, and workforce data to support executive-led workforce and succession planning
• Own HR policy and job architecture, with standards for employee experience from hiring through departure
• Partner with Learning & Development by supplying relevant employee and performance data to inform development plans and learning pathways
• Lead compensation philosophy and execution, including salary structures, market benchmarking, incentives, pay administration, and annual compensation planning
• Oversee health and welfare benefits and retirement programs, including leave administration, open enrollment, and related employee communications
• Own benefit-based well-being strategy, including vendor management, utilization analysis, compliance, and cost management
• Advise executive leadership and the Board, as appropriate, on compensation, benefits, and people-related investments
• Lead HR administration activities such as employment onboarding workflow, employee records, HRIS, reporting, payroll coordination, and employee support
• Establish service standards, internal controls, data oversight, and process improvements to strengthen accuracy, efficiency, and employee support
• Own workforce reporting and dashboards covering headcount, turnover, staffing, compensation, absence, and other employment indicators
• Coordinate onboarding handoffs across People Operations (employment administration), Learning & Development (orientation learning), and People & Culture (connection to culture)
• Lead employee relations and labor relations, including collective bargaining support, grievance oversight, investigations, corrective action standards, and CBA administration
• Ensure HR practices align with employment laws, labor agreements, policies, reporting requirements, and internal controls
• Advise leaders on organizational changes, employee matters, workforce risk, and consistent application of HR practices
• Lead and develop HR team members and build a service-oriented, accountable, collaborative People leadership model

Requirements

• Bachelor’s degree in human resources, Business Administration, Organizational Development, or related field required; master’s degree preferred
• 10+ years progressive Human Resources experience, including 5+ years leading HR functions and teams
• Expertise across HR operations, performance management, compensation, benefits, HR systems, workforce analytics, employee relations, and labor relations
• Unionized-environment experience strongly preferred
• SHRM-SCP, SPHR, CEBS, CCP, or comparable professional certification preferred
• Financial services or credit union experience preferred

Benefits

• Paid time off
• Paid sick time
• Variety of health, medical and supplemental insurance plans
• 401(k) retirement plan with employer match