Human Resources Coordinator

Join SSP in Phoenix to support the full employee lifecycle for the PHX Airport location on-site, working closely with the Senior People Leader and airport leadership.

Responsibilities

• Lead hourly recruitment, coordinate hiring activities with operations leaders, and facilitate compliant new hire onboarding and orientation.
• Support workplace investigations; coach managers on policy and performance matters; assist with investigation documentation.
• Maintain an engagement and recognition mindset while supporting day-to-day people programs.
• Administer and maintain confidential employee records, including personnel files, medical/leave documentation, and workers’ compensation records.
• Support audits, leave administration, accommodations, and corrective action plan documentation.
• Maintain accurate HRIS records and support payroll-related HR activities.
• Monitor training completion and prepare recurring HR reports.
• Serve as a trusted HR partner to airport leadership by providing day-to-day guidance, identifying process improvement opportunities, and reinforcing SSP America’s culture, values, and operational excellence.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.
• At least 2 years of Human Resources experience, including employee relations, recruiting, onboarding, and HR administration.
• Working knowledge of employment laws, HR best practices, and confidential recordkeeping.
• Strong organizational, communication, coaching, and problem-solving skills.
• Proficiency with Microsoft Office Suite.
• Experience with HRIS platforms such as SAP SuccessFactors, Workday, UKG, Oracle, or similar systems.

Technologies

• Microsoft Office Suite
• SAP SuccessFactors
• Workday
• UKG
• Oracle

Benefits

• Medical, dental, and vision insurance.
• Company-paid life and AD&D insurance.
• 401(k) with company match.
• Paid time off and company holidays.
• Employee Assistance Program.
• Tuition assistance where applicable.
• Career growth pathways into HR Manager, People Leader, Regional People Leader, Talent Acquisition, HR Centers of Excellence, or Corporate Human Resources roles.

What Makes You Successful

• Trusted, service-oriented HR partner with ownership, teamwork, curiosity, and a passion for supporting people and operations.
• Applies sound judgment with operational urgency; communicates effectively and handles sensitive matters with professionalism and integrity.
• Continuously looks for ways to improve employee experience while delivering business results.

Work Environment & Requirements

• On-site role in an airport environment with work in both office and restaurant operations.
• Regular interaction with frontline employees and operational leaders.
• May require occasional evenings, weekends, holidays, or travel based on business needs.
• Ability to perform essential functions with or without reasonable accommodation, including moving throughout airport operations and occasionally lifting up to 25 pounds.
• Use standard office equipment and complete applicable TSA, FAA, or CATSA security requirements.

Preferred Qualifications

• Experience supporting multi-unit or high-volume operations.
• Hospitality, restaurant, retail, distribution, or similar operational experience.
• Experience supporting workplace investigations.
• SHRM-CP, SHRM-SCP, PHR, or comparable HR certification.

Location: Phoenix, AZ 85034 (On-site)

Compensation: USD $25 - $28 per hour

Minimum Experience: 2 years