People Operations Manager

Responsibilities

• Create and manage employee schedules across all locations
• Coordinate schedule changes, availability requests, shift swaps, and time-off requests
• Manage staffing coverage and labor planning
• Monitor attendance, call-outs, tardiness, and employee accountability
• Improve scheduling efficiency and workforce processes
• Serve as the direct contact for employee questions and workforce support
• Communicate policies, updates, and expectations clearly across teams
• Support employee engagement and accountability
• Help create a positive and organized employee experience
• Manage hiring workflows across all locations
• Review applications and conduct initial interviews
• Coordinate final interviews with leadership
• Maintain candidate communication and recruiting timelines
• Support hiring decisions and workforce planning
• Manage employee onboarding through Altres
• Coordinate onboarding paperwork and employee setup
• Maintain employee records and documentation
• Ensure onboarding processes are completed accurately and efficiently
• Review employee hours and payroll submissions
• Support payroll administration and reporting
• Monitor labor trends and identify opportunities for improvement
• Review, approve and submit payroll
• Final hiring decisions
• Employee performance conversations
• Staffing decisions impacting location operations
• Escalated employee concerns
• Compensation changes
• Promotions
• Policy updates
• Major disciplinary actions
• Terminations
• Labor strategy and organizational growth

Requirements

• 2+ years experience in people operations, workforce management, HR, recruiting, scheduling, or operations leadership
• Strong organizational and communication skills
• Comfortable managing confidential employee information
• Experience with payroll and HR systems preferred
• Experience in hospitality, service, retail, pet care, or multi-location environments preferred
• Strong follow-through and ability to make decisions independently

Technologies

• Altres

Compensation

• USD 22 - 27 per hour

Benefits

• Flexible schedule
• Opportunity to help shape and grow a multi-location business
• Leadership exposure and direct impact
• Growth path into a full-time leadership position
• Dynamic environment where no two days are the same
• Work with a team that cares deeply about people and pets

In Partnership with Resort Managers

• Final hiring decisions
• Employee performance conversations
• Staffing decisions impacting location operations
• Escalated employee concerns

In Partnership with Ownership

• Compensation changes
• Promotions
• Policy updates
• Major disciplinary actions
• Terminations
• Labor strategy and organizational growth

What Success Looks Like

• Employees know exactly who to go to for support
• Schedules are published accurately and on time
• Hiring and onboarding move efficiently
• Payroll is accurate and organized
• Staffing issues are solved proactively
• Ownership involvement in day-to-day employee matters decreases

Why Join Pets in the City

• Opportunity to help shape and grow a multi-location business
• Leadership exposure and direct impact
• Growth path into a full-time leadership position
• Dynamic environment where no two days are the same
• Work with a team that cares deeply about people and pets