Recruiting Operations Manager

Concordia Wireless is seeking a bilingual Recruiting Operations Manager (English/Spanish) to build and optimize the recruiting function. This onsite role in Carol Stream, IL focuses on improving recruiting operations, managing recruiting metrics and systems, and coordinating execution across recruiters and hiring managers.

Key Responsibilities

• Lead and manage a team of 3 recruiters.
• Own and maintain the organization’s open requisition list, ensuring requisition status, hiring priorities, ownership, and progress are accurate and current.
• Update the organization structure slides in Canva as new requisitions are opened, ensuring planned positions and current hiring needs are reflected.
• Coordinate the opening, tracking, updating, and closing of requisitions in partnership with recruiters and hiring managers.
• Monitor recruiting activity to identify bottlenecks, delays, and opportunities to improve hiring efficiency.
• Establish and maintain standardized recruiting workflows, documentation, and operating procedures.
• Ensure recruiting records, job information, and hiring documentation remain complete, consistent, and properly maintained.
• Generate weekly recruiting metrics and reports from JobVite to support visibility into requisition status, pipeline progress, and recruiting performance.
• Create weekly PowerPoint status presentations for hiring manager meetings, covering open requisitions, candidate pipeline activity, progress against hiring timelines, outstanding decisions, and obstacles.
• Track recruiter performance against established KPIs and monitor key recruiting metrics such as time-to-fill, time-to-hire, requisition aging, candidate pipeline conversion, interview activity, offer acceptance rates, and recruiter productivity as applicable.
• Run daily recruiting status meetings to review open positions, candidate activity, priorities, hiring manager feedback, and next steps.
• Identify trends and performance gaps, recommend corrective actions, and support continuous improvement initiatives.
• Maintain consistent reporting standards and data integrity across recruiting dashboards, presentations, and management reporting.
• Maintain and update JobVite forms, fields, templates, and recruiting workflows to align with evolving business requirements.
• Create, upload, and maintain recruiting templates, screening documents, candidate assessments, and other standardized hiring materials.
• Create, upload, and maintain assessment content in TestDome to support candidate evaluation.
• Partner with recruiters and hiring managers to improve usability, consistency, and effectiveness of recruiting systems and tools.
• Develop new job descriptions and update existing descriptions to reflect responsibilities, required qualifications, experience, and organizational needs.
• Partner with hiring managers to clarify position requirements and translate business needs into clear, consistent job descriptions.
• Research compensation ranges using market data, comparable roles, industry benchmarks, and other relevant sources, and ensure materials align with company standards and applicable employment requirements.
• Maintain a library of approved job descriptions and position documentation, and prepare custom offer letters using approved templates and procedures.
• Coordinate with recruiters, hiring managers, and HR stakeholders so offer documentation reflects approved terms and required information.
• Develop and maintain screening documents, interview guides, assessment materials, and other recruiting collateral; support standardization across the organization.
• Create and maintain hiring manager recruiting guides and practical resources to support effective hiring decisions.
• Provide hiring managers with regular updates on requisition progress, candidate activity, outstanding feedback, and hiring priorities.
• Support onboarding by coordinating required documentation, communicating process steps, and assisting the transition from accepted offer to start date.
• Partner with HR, hiring managers, and internal stakeholders to ensure onboarding activities are completed in a timely and organized manner; track outstanding pre-employment and onboarding requirements and escalate delays or issues as appropriate.
• Identify opportunities to improve coordination between recruiting, offer acceptance, and onboarding.
• Partner with Procurement to coordinate staffing agency contract review, preparation, and processing; track staffing agency agreement status and follow up with stakeholders.
• Support compliance with vendor onboarding and contracting procedures by coordinating with recruiting leadership, Procurement, and other stakeholders.
• Assist with maintaining consistent administrative processes for staffing agency engagement and related recruiting expenditures.

Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Operations Management, or a related field (preferred).
• 10 years in recruiting operations; preference for candidates who have scaled a recruiting function from 100 to 250.
• Experience managing 3+ recruiters filling skilled labor roles (tower climbers, civil construction workers, electricians) and professional roles.
• Multiple years of experience in the telecom or construction industry.
• Experience hiring civil construction, field and warehouse workers.
• Experience administering or supporting an applicant tracking system; JobVite experience strongly preferred.
• Skilled using Facebook to advertise open positions.
• Experience developing recruiting reports, tracking KPIs, and preparing management presentations.
• Proficiency with Microsoft PowerPoint and Excel, including experience creating highly complex Excel spreadsheets.
• Experience creating job descriptions, recruiting documentation, screening materials, and hiring manager resources.
• Experience creating assessments with testing platforms such as TestDome.
• Skilled using Canva for updating firm organizational structure slides.
• Experience coordinating onboarding activities, offer documentation, or staffing agency contracts is beneficial.
• As teams are being built in Syria, experience working with international staffing firms is preferred.

Technology Stack

• JobVite
• TestDome
• Microsoft Excel
• Microsoft Word
• PowerPoint
• Canva
• Facebook

Compensation and Benefits

Pay Range: $85,000 - $100,000 plus annual bonus.

• 401K with company match up to 6%
• Healthcare: Medical, Dental, Vision
• Company paid life insurance
• Short- and long-term disability benefits
• Vacation pay and sick pay
• Minimum of 10 paid holidays
• 1 floating holiday per year
• Endless opportunities for growth!

Location and Work Arrangement

Onsite in Carol Stream, IL.