Talent Acquisition Operations Manager

EverCommerce is hiring a Talent Acquisition Operations Manager to streamline recruiting processes, improve the candidate experience, and strengthen recruiting operations. The role leads two direct reports and manages key systems including the Applicant Tracking System (ATS), while partnering across Talent Acquisition, Finance, People, and Strategy & Ops.

Key Responsibilities

• Manage and maintain the Applicant Tracking System (ATS) to support optimal functionality and data integrity.
• Streamline workflows and implement efficient processes to improve Talent Acquisition operations for both Talent Acquisition Partners and candidates.
• Define and help implement processes and tools that support an end-to-end recruiting system, improving operations, candidate experience, data integrity, automation, and scalability.
• Identify and resolve issues related to talent acquisition systems and recruiting tools.
• Oversee and optimize relationships with talent acquisition vendors, improving recruitment effectiveness and measuring ROI.
• Lead, coach, and develop two direct reports: the Talent Acquisition Coordinator and Talent Acquisition Sourcer.
• Provide guidance, prioritization, and performance support to ensure consistent execution across recruiting coordination, sourcing, operational workflows, and candidate experience initiatives.
• Partner with the TA Director to align team capacity, operational support, and priorities with hiring goals and business needs.
• Generate reports and analyze Talent Acquisition data to identify trends, define metrics for success, track progress against the headcount plan, and inform strategic talent acquisition decisions.
• Partner with the TA Director to operationalize headcount release and hiring delivery.
• Work with Finance, People Partners, and Strategy & Ops to systematize and scale headcount management, providing accurate forecasts and views on headcount and location planning.
• Partner with TA Partners to support a positive candidate experience.
• Collaborate with marketing and HR teams to enhance employer branding, including support for recruitment campaigns, job advertisements, and career site enhancements.
• Ensure job postings are optimized for SEO and aligned with employer brand messaging.
• Design and deliver training sessions for Talent Acquisition Partners and hiring managers on best hiring practices, tools, and systems.
• Maintain a knowledge base of TA resources, playbooks, and guides, and keep the team current on recruitment trends, compliance updates, and industry best practices.
• Support adherence to relevant employment laws and regulations.

Required Qualifications

• 8+ years of experience in human resources, talent acquisition, or a related field.
• People leadership experience, including managing, coaching, or developing direct reports.
• Strong understanding of Talent Acquisition best practices and a continuous improvement mindset.
• Proficiency in ATS and other HR technologies, with Workday as a plus.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks at once.
• Analytical and problem-solving abilities with a strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Collaborative approach and ability to operate in a fast-paced environment.
• Experience with Talent Acquisition metrics and reporting tools.
• Knowledge of employment law and compliance regulations.
• Deep exposure to enterprise workforce planning.
• Experience implementing technology or operating model changes to improve efficiency.
• Ability to bring structure to ambiguity and drive predictable, repeatable outcomes.
• Bias toward action and ability to iterate toward an end state.
• Experience in a high-growth SaaS company.

Technologies

• Applicant Tracking Systems (ATS)
• Workday

Work Location

• Remote (remote)
• The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., New Zealand, and Australia.
• This role can be based anywhere in the United States.
• If you are close to one of the offices, EverCommerce can set you up in-office, or you can work 100% remotely.
• Eligibility to work without sponsorship is required.
• Some travel may be required to EverCommerce’s Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Compensation

• Target base compensation: $130,000 to $150,000 USD per year in most US locations.
• Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed.

Benefits

• Flexibility to work where/how you want within your country of employment, including in-office, remote, or hybrid options
• Continued investment in professional development
• Day 1 access to robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous FTO time-off
• Employee Stock Purchase Program