HR Partner, Human Resource , AMZL

This onsite HR Partner role on Amazon's People eXperience and Technology (PXT) team for AMZL focuses on employee experience, engagement, leadership development, and HR operational excellence.

Responsibilities

• Contribute to a positive employee experience by delivering core programs, upholding workplace standards, and partnering with PXT and Operations to foster a culture where employees feel valued, heard, and supported.
• Deliver standard HR work with consistent quality and timeliness, meet defined SLAs, and maintain accurate records of HR processes and employee interactions.
• Provide frontline employee support by answering inquiries, addressing concerns, and ensuring appropriate resolution or escalation of employee matters while handling sensitive information discreetly.
• Facilitate and monitor feedback channels such as roundtables, floor walks, and engagement activities; track issues and follow up with senior PXT teammates to drive improvements in the employee experience.
• Coach frontline leaders on behaviors that influence engagement and retention; reinforce expectations and guide leaders in using available tools to enhance communication, recognition, and performance conversations.
• Support site-level engagement, communications, and culture-building initiatives; coordinate logistics, gather feedback, and monitor effectiveness.
• Learn to track and summarize PXT data including attrition and attendance trends, hiring data, and employee sentiment; help prepare insights for site reviews or team discussions.
• Promote self-service tools to resolve routine employee and manager questions; identify recurring gaps and escalate opportunities to improve tool usability or adoption.

Requirements

• Experience handling confidential information with discretion.
• Bachelor's degree, or 2+ years of Amazon experience with 1 year in HR generalist work, or an equivalent blend of experience (e.g., operations, customer service, retail, manufacturing).
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Experience communicating effectively with diverse audiences, explaining processes, addressing concerns, and providing technical guidance.

Technologies

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• AI-powered tools
• HR analytics platforms

Benefits

• Sign-on payments and restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans)
• EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Preferred Qualifications

• Degree in HR, Management, Business, Labor Relations, Psychology, or a related field
• Experience in customer service or people-facing roles, demonstrating effective verbal and written communication skills
• Demonstrated ability to analyze information, solve problems, and make data-driven decisions
• Intermediate Microsoft Excel skills, including pivot tables, v-lookups, and formulas
• Proficiency with AI-powered tools, HR analytics platforms, and emerging technologies to derive insights and drive process improvements
• Ability to train, guide, and support others in using HR technologies and digital platforms, focusing on increasing user adoption and end-user experience
• Strong organizational skills with a proven ability to manage multiple priorities, meet deadlines, and deliver in fast-paced environments
• Experience building partnerships across teams, with adaptability and autonomy
• Ability to exercise sound judgment and navigate ambiguous situations with limited direction
• Basic understanding of HR processes and policies
• Demonstrated problem-solving skills and resourcefulness

Equal Opportunity: Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.