Human Resources Coordinator

The Human Resources Coordinator supports the day-to-day operations of the Human Resources department at Genesis. This onsite role in Phoenix, AZ focuses on recruitment coordination, onboarding administration, maintenance of employee records, and first-line support for employee relations needs.

Key Responsibilities

• Post open positions, screen applications, and coordinate candidate communication throughout the hiring process.
• Schedule and coordinate interviews with hiring managers and candidates.
• Prepare offer letters and employment documentation using approved templates and pay ranges.
• Initiate and track background checks and other pre-employment requirements.
• Maintain applicant tracking records and report on open positions, time-to-fill, and hiring activity.
• Coordinate new-hire onboarding, including paperwork, Form I-9 verification, system access requests, and first-day logistics.
• Partner with IT, Training, Payroll, and department managers to ensure new employees are ready on day one.
• Conduct or support new-hire orientation and policy acknowledgments.
• Coordinate offboarding, including separation paperwork, access removal requests, equipment return, and exit documentation.
• Track onboarding and offboarding tasks to ensure steps are completed accurately and on time.
• Create, update, and maintain employee records in the HRIS with accuracy, confidentiality, and compliance with company policy.
• Process employee changes, including Change of Status, leave of absence, and separation documentation.
• Maintain personnel files, Form I-9 records, and policy acknowledgments according to records retention requirements.
• Coordinate with Payroll to ensure new-hire, change, and separation information is accurate and submitted on time.
• Audit employee records regularly to identify and correct missing, outdated, or inconsistent information.
• Generate HR reports and metrics, including headcount, turnover, and attendance, to support leadership decisions.
• Serve as a first point of contact for employee questions about HR policies, benefits, and procedures.
• Respond to, track, and resolve employee HR tickets submitted through Genesis Console in a timely manner, escalating when needed.
• Assist with documenting employee concerns, investigations, and corrective actions under the direction of HR leadership.
• Escalate sensitive or complex employee relations matters to the Senior Manager, Human Resources.
• Support employee engagement, recognition, and communication initiatives.
• Maintain strict confidentiality when handling employee information and workplace concerns.
• Prepare and maintain HR documents, including offer letters, job descriptions, forms, and policy updates.
• Support benefits enrollment, eligibility tracking, and communication with employees and benefit providers.
• Help ensure HR processes follow company policy and applicable federal and state employment laws.
• Support HR audits, compliance reviews, and required postings and notices.
• Identify opportunities to improve HR processes, forms, and systems, including technology and automation.
• Perform other HR-related duties as assigned.

Required Qualifications

• High school diploma or equivalent; associate degree or higher preferred.
• 2+ years of experience in human resources, HR records, onboarding, or a related administrative role.
• Experience maintaining employee records in an HRIS or similar system.
• Working knowledge of onboarding requirements, including Form I-9 and background checks.
• Strong attention to detail, organization, and follow-through.
• Proficiency in Microsoft Office, particularly Word, Excel, and Outlook.
• Ability to handle confidential and sensitive information with discretion.
• Effective written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Preferred Qualifications

• Experience with full-cycle recruiting and applicant tracking systems.
• Experience supporting payroll, benefits administration, or leave of absence processes.
• Experience generating HR reports and workforce metrics, such as turnover and headcount.
• Familiarity with federal and Arizona employment laws and HR compliance requirements.
• Experience in a call center, financial services, or other regulated environment.
• HR certification (such as aPHR or SHRM-CP) or progress toward one.

Technology and Tools

• HRIS
• Form I-9
• Microsoft Office
• Word
• Excel
• Outlook
• Genesis Console

Location and Schedule

• Work location: In person
• Location: Phoenix, AZ
• Expected hours: 40.0 per week

Compensation

• Pay range: $22.00 to $26.00 per hour

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical Demands

• Sitting for long periods of time, 6 to 8 hours a day.
• Using computer and telephone systems, 6 to 8 hours a day.
• Repetitive hand and wrist movement, 6 to 8 hours a day.