Recruiting & Agent Success Manager

New Era Financial is hiring an experienced Recruiting & Agent Success Manager for a hybrid role based in San Antonio, TX 78249. This position supports remote and in-person agent growth from first contact through licensing and the first 90 days, with a clear bonus structure tied to production and retention. Base salary is $30,000 to $40,000 per year, plus paid time off.

You’ll manage recruiting systems and campaigns, then partner closely with administration and coaches to keep onboarding on track. From guiding licensing milestones to delivering orientation, the goal is consistent progress and strong early engagement for every new recruit.

What you’ll do

• Create and manage job postings on Indeed, LinkedIn, ZipRecruiter, and other relevant platforms.
• Build, manage, and optimize recruiting campaigns using Meta Ads Manager.
• Manage approved advertising budgets and track qualified applicants, interviews, and recruiting outcomes.
• Maintain accurate candidate records, follow up promptly, and coordinate a consistent recruiting experience for local and remote candidates.
• Conduct phone screenings, group interviews, and one-on-one interviews over Zoom and in person.
• Clearly explain the opportunity, commission-based agent compensation, licensing requirements, and role expectations.
• Evaluate candidates and coordinate final hiring decisions with leadership.
• Guide recruits through onboarding, exam preparation, exam scheduling, and licensing milestones.
• Work toward recruits taking their licensing exam within seven business days of beginning onboarding.
• Track progress, follow up on deadlines, and remove obstacles quickly.
• Coordinate with the administrative lead for agreements and paperwork, including carrier contracting.
• Follow up on outstanding requirements, keep administration informed, and maintain organized onboarding checklists, presentations, and process guides.
• Deliver simple orientation presentations covering company culture, responsibilities, standards, resources, and the training schedule.
• Run scheduled check-ins throughout each new agent’s first 90 days, tracking training participation, engagement, and progress toward initial production.
• Coordinate with coaches to connect agents with training and support.
• Identify early signs of disengagement, escalate to leadership, and help address issues.
• Keep each agent’s status, deadlines, obstacles, and next steps current in the tracking system.
• Provide daily updates to the owner and administrative lead covering recruiting activity, licensing progress, onboarding, agent engagement, and outstanding issues.

What you bring

• Demonstrated experience in recruiting, onboarding, and ongoing support for candidates or new hires.
• Hands-on experience managing campaigns through Meta Ads Manager.
• Experience managing job postings across multiple recruiting platforms.
• Experience conducting interviews and delivering orientation or training presentations.
• Exceptional organization, attention to detail, and consistent follow-through.
• Strong written and verbal communication skills.
• Ability to manage multiple candidates, deadlines, and priorities independently.
• Comfort using candidate tracking systems, spreadsheets, Google Workspace, and presentation software.

Tools you’ll use

• Meta Ads Manager, Indeed, LinkedIn, ZipRecruiter
• Zoom, Google Workspace

Benefits

• Paid time off

Compensation and bonuses

• Guaranteed base salary: $30,000.00 to $40,000.00 per year
• Production bonus: Earned when an eligible recruit has their first policy issued and paid within 30 calendar days of their production-ready start date.
• Retention bonus: Earned when the recruit completes their first 90 calendar days and remains actively participating in training and production activity, as verified by leadership.
• Total bonus opportunity: Eligible recruits meeting both milestones.
• Production-ready start date: Recorded by leadership and administration once the agent is licensed, authorized to write with at least one carrier, and has access needed to begin working.
• Retention bonus payment timing: Paid once per recruit upon completing the initial 90 days. Recruit attribution, activity requirements, and payment timing are outlined in a written incentive plan.

Preferred qualifications

• Google Ads campaign management experience.
• Experience recruiting commission-based sales professionals.
• Insurance industry experience or familiarity with licensing and carrier contracting.
• Experience with Trainual or similar onboarding and training platforms.