Employee Experience Officer - Human Resources

Onsite in Pittsburgh, PA, this role leads the Employee Experience Center of Excellence, focusing on employee relations, performance improvement, and post-hire development.

Responsibilities

• Demonstrates alignment with the bank's Mission and Vision and upholds pledge values.
• Manages employee relations matters, guides policy interpretation, and escalates complex cases to the appropriate team for resolution.
• Partners with managers to design and implement performance improvement plans to address underperformance and support professional development.
• Ensures adherence to workplace environmental standards and addresses health, safety, and sustainability concerns.
• Responds to inquiries about annual compensation processes, performance evaluations, and related HR programs.
• Leads deep-dive talent reviews and collaborates on workforce planning to align talent with organizational goals.
• Supports business leaders to enhance employee engagement by contributing to action plans based on survey results.
• Coordinates HR activities during building closures, including communications and employee support.
• Provides guidance on general HR topics such as benefits, payroll, and policy questions.
• Facilitates employee listening sessions to gather feedback and fosters an open, inclusive workplace culture.
• Represents the organization in unemployment hearings and ensures regulatory compliance.
• Handles employment verification requests from prospective employers of former employees.
• Manages resignation processes, conducts exit interviews, and evaluates counteroffer strategies when appropriate.
• Responds to phone and email inquiries and delivers timely resolutions.
• Escalates issues as needed to meet service level expectations.
• Acts as a backup to other team members when necessary.
• Collaborates with the HRIS or IT teams to resolve escalated HRIS or application issues.
• Performs other duties as assigned.

Requirements

• Bachelor's degree in business administration or related field, or a minimum of 4 years of related experience, or an equivalent combination of education and experience.
• Minimum of 2 years of Human Resources experience, with Employee Relations experience preferred.
• Leadership skills are preferred.
• HR certification is preferred.

Technologies

• Microsoft Office
• HRIS

Other Requirements

• Banking is a highly regulated industry, and you will be expected to acquire and maintain proficiency in the Bank's policies and procedures, and adhere to applicable laws and regulations; timely completion of compliance training is required.
• Professional demeanor in appearance, interpersonal relations, work ethic, and attitude.
• Clear, concise written and oral communication skills to convey ideas to management, staff, and customers in a collaborative, solutions-oriented manner.
• Ability to interact effectively across all levels of the organization, including senior management, branches, other departments, and vendors.
• Strong verbal and written communication and presentation skills with problem-solving ability.
• Team player with a positive outlook.
• Ability to work independently and meet deadlines.
• Ability to maintain confidentiality.
• Proficiency in basic computer applications such as Microsoft Office.
• Ability to learn the HRIS system and other applicable software or applications.